Guides

Plain answers for Shopify stores whose stock lives at a warehouse or in inventory software (ShipBob, Cin7 Core or a stock file): why the stock numbers differ, how to find the products and orders that need a look, and what to fix first.

• Why Shopify stock doesn't match ShipBob (and how to find which products)

  The six usual causes, which two numbers to compare, and how to find the products that differ with one export from each side.

• How to find paid Shopify orders that never reached ShipBob

  Find paid, unfulfilled orders that ShipBob never received, read ShipBob's status for the ones it has, and fix the usual reasons.

• Shopify oversold but ShipBob has none: what to check first

  Stop more oversells today, find the cause (continue selling, POS, locations, an app or a hand edit) and handle the orders already taken.

• Shopify says sold out but ShipBob has stock

  Why a product can show sold out in Shopify while ShipBob could ship it, how to check each reason, and how to start selling it again.

• ShipBob orders on hold, and why they make stock numbers differ

  What each ShipBob on hold and exception reason means, what to do about it, and why held orders make the two stock numbers differ.

• Available, on hand, fulfillable: which stock numbers to compare

  Every stock number Shopify and ShipBob show, the one pair that means the same thing, and the pairs that mislead.

• How to check Shopify stock against ShipBob after Black Friday

  A short check once the rush is over: stuck and held orders, sale settings to undo, then the products that are now off, in the order to fix them.

• Shopify inventory discrepancy: how to find it, fix it and keep it from coming back

  For any warehouse or inventory software: the two numbers to compare, one export from each side, the differences that aren't problems, and the fix order.

• Shopify Available vs On hand vs Committed: which number to trust

  What each of Shopify's four stock numbers counts, which one customers see, and which one to set against your warehouse's count.

• Cin7 Core and Shopify stock don't match: what to check

  Cin7 Core's On Hand, Allocated and Available next to Shopify's numbers, the six usual causes of a gap, and the Product Availability report to find them.

• Katana and Shopify stock don't match: what to check

  What Katana sends to Shopify Available (In stock − Committed), the six usual causes of a gap, and the two exports that show which products differ.

• Mintsoft and Shopify stock don't match: what to check

  How Mintsoft's stock updates reach Shopify (one location, on a timer, matched SKUs), the six things to check, and the Inventory Report to find the products that differ.

• Inventory reconciliation for a Shopify store: a routine you can keep

  The habit over stock counts and discrepancies: which two records to compare, weekly and month-end cadence, the differences that are explained, and what to keep.

• How to move Shopify inventory to a third-party warehouse, step by step

  The order to do it in: give the warehouse a location, make products active there, move stock with a transfer, route orders, switch off the old location, then check the counts.

Printable: After a big sale: a 20-minute stock check. One page to tick through the morning after Black Friday or any big sale.