Black Friday is Nov 27. Check your stock before it: your first check is free.Get my free stock check

For Shopify stores in the US and Canada (except Quebec) · stock at a warehouse or in inventory software

Take only the orders you can ship.

ShelfTrue checks the stock Shopify sells against what your warehouse really has, and tells you what to fix first: what customers can buy that you can't ship, and what Shopify shows as sold out while your warehouse has it.

Example
31Available in Shopify
17Your warehouse has

That's 14 orders you can't ship, $1,386, on one product.

ShelfTrue sees the difference, tells you what it could cost and what to do, so you can act before the next order.

Get my free stock checkSee how it happens

Your first check is free · ShelfTrue reads your store and changes nothing, so it's safe to add during a holiday freeze

Your warehouse app moves the numbers. ShelfTrue checks they arrived.

Shopify says you have 31 Linen Duvet Sets.

Your bestseller, $99 each. Customers see "In stock".

The warehouse counts again. It has 17.

Some were damaged, and a recount changed the number. Either way, 14 are not there.

Nobody tells Shopify.

Your store keeps selling 31.

A busy weekend. 31 people buy one. Only 17 can ship.

The other 14 paid $1,386. They are waiting for a duvet that doesn't exist.

"Where's my order?"

You find out the way you always do: from customers. Fourteen refunds, fourteen apologies, and fourteen people who may not buy from you again.

It happens to a lot of products at once.

In a made-up example store, the first check found 412 products that didn't match. Up to $48,700 of orders it could take and not ship, or stock it couldn't sell.

ShelfTrue notices. Then it checks again.

When the difference is still there on a second fresh read, on paid plans you get one email: what's wrong, what it could cost, what to do.

You lower Shopify to 17. Done.

Nobody buys a duvet you don't have. Nobody has to ask where it is.

Get my free stock check

Your first check is free · ShelfTrue reads your store and changes nothing, so it's safe to add during a holiday freeze

Oversell risk

Know before you oversell.

See every linked product Shopify sells that the warehouse can't ship, sorted by money at risk.

Checked every hour on Starter, every 30 minutes on Growth and every 15 minutes on Pro. We compare what is available in Shopify with what the warehouse can ship, never two numbers that mean different things.

Example
48Available in Shopify
9Warehouse can ship

Wool Throw, Charcoal · $3,471 at risk

Sold out in Shopify

Find the bestseller hiding in your warehouse.

Products that say Sold out online while the warehouse has them on the shelf, with the sales you miss each day.

Example
0Available in Shopify
160Warehouse has

Stoneware Mug Set · about $420 a day you could sell

One cause

One cause. Not 112 mistakes.

When many products go wrong at the same moment, we group them under one cause, so you fix one thing, not 112.

Example
One cause
Alerts

Quiet until it matters.

We look twice before we email you: a difference has to show up on two checks.

"Might be timing" stays on the page and never reaches your inbox. On paid plans, a short morning summary too, to the people you choose.

Example
Stoneware Mug Set might be timingnot sent
Wool Throw seen oncenot sent
Linen Duvet Set: oversell risk · seen twicesent
Morning summary · 2 open problems7:00 AM
You stay in charge

You stay in charge.

ShelfTrue shows you what's different and what to do first. You make the change in Shopify, in a minute. We read order numbers and quantities, never customer names, emails or addresses.

Lookwhat ShelfTrue does
Decidewhat you do

What did it cost you last month?

Type your own numbers. They stay in your browser.

Inventory distortion (out-of-stocks and overstocks) was expected to cost retailers about $1.77 trillion in 2023 (IHL Group).

Last month

From the numbers you typed (example numbers until you change them)

Refunded orders$720
Team time at $30 an hour$120
Sales missed while sold out$3,600
About$4,440

Leaves out what's hardest to count: customers who don't come back.

Get my free stock check

Find yours. Your first check is free.

Which of these happened this month?

Tick the ones that sound like your store. More in the guides.

How it works

ShelfTrue is a Shopify app that compares the stock Shopify shows with what your warehouse can ship, product by product, and tells you about a difference once it shows up on two checks.

stock + ordersstock look onlylook only Shopifyyour store ShelfTruecompares linked products Your warehousestock file stock + orderslook only stocklook only Shopifyyour store ShelfTruecompares linked products Your warehousestock file
Step 1

Add ShelfTrue to Shopify

Tell us your store and we'll email you the day you can install.

Step 2

Add your warehouse's numbers

Upload your warehouse's stock report as a CSV or Excel file, or have it emailed to your store's own address from senders you approve. Any file works with our template, or tell us once which columns hold the code and quantity; we also try to read Cin7 Core, Katana and Mintsoft exports as they are. Each file is used for 24 hours, so send a new one every day.

Step 3

Fix what matters first

Differences sorted by money at risk, with email alerts on paid plans when something new goes wrong.

Before you install

Check us before you trust us.

ShelfTrue is new: a private beta from TechBridge, a small software business in San Diego. There are no customer reviews yet, so here is exactly what it can touch, what it keeps, and how to check its numbers yourself.

What it can touch

Shopify's install screen lists what ShelfTrue asks for: read access to your products, inventory, locations, orders and which location each order ships from. Nothing else. Your warehouse numbers come from the stock file you upload or email to your store's own address. ShelfTrue never changes your orders or products, and nothing in Shopify changes unless you change it.

What it keeps

Stock numbers, product codes, and order numbers with times and quantities. Never your customers' names, emails, phones or addresses. Access keys and alert addresses are stored encrypted. Old records are deleted every night, on the schedule in our Privacy Policy.

How to leave

Delete all your data in the app at any time; it happens right away. If you uninstall, we delete our Shopify access key at once, and Shopify asks us to erase the rest about 48 hours later. Two small records stay after that, scrambled so they can't be read back to your store: proof that you agreed to our Terms, and whether your store already used a free period or an offer place.

Try it the careful way

  1. Start with the free stock check. Nothing is charged unless you approve a plan on Shopify's screen.
  2. Pick 10 to 20 products you know well and compare them with your warehouse's report. Products shows both numbers for each product and how fresh they are, and Download list gives you all of them in one file.
  3. See how we compare: Available in Shopify against what your warehouse can ship. Alerts go out only when the same difference shows on two fresh reads; what your first check finds comes once, in one summary.
  4. Pay only if the alerts are worth it to you. Questions go to [email protected].

Security and your data · Read the Privacy Policy

Who builds ShelfTrue

The ShelfTrue team at TechBridge, San Diego. Questions? [email protected]. We read every message and answer as soon as we can; on Pro, within 1 business day.

Your first check is free.

Set up in a few minutes. See what's different and what it could cost, with full details for your top problems.

Get my free stock check

Plans that grow with your store

Orders are counted as a 3-month average, so one busy month never moves you to a higher plan.

In the example above, one weekend meant $1,386 of orders to refund. Two years of Starter cost $1,176.

Free

See the whole picture once a month.
$0
Monthly check
  • Every problem and the money at risk
  • Full details for your top 3
  • Results in the app, no email alerts
  • 1 location

Starter

Know within the hour.
$49/month
Every hour
  • Every problem, every detail
  • Email alerts and a morning summary
  • 1 location
  • Up to 1,000 orders a month
  • Missing stock: counts that drop with nothing shipped Coming soon
  • Short monthly report
For growing stores

Growth

For stores with more moving parts.
$149/month
Every 30 minutes
  • Everything in Starter
  • Every paid order that hasn't reached your warehouse Coming soon
  • Up to 3 locations
  • Up to 5,000 orders a month
  • Full monthly warehouse report

Pro

For busy stores with several locations.
$299/month
Every 15 minutes
  • Everything in Growth
  • Up to 6 locations
  • Up to 20,000 orders a month
  • Priority support: an answer within 1 business day
Every fulfillment center includedA location counts once, however many centers your warehouse uses for it.
More than 20,000 orders, or need invoicing?Talk to us about a custom plan.

Prices in USD, billed through Shopify. Nothing is charged unless you approve a plan on Shopify's screen.

With a stock file, every check uses the numbers in your latest file. Missing stock and paid orders that haven't reached your warehouse are coming soon: they need a warehouse app we can connect to.

Questions

Does ShelfTrue change my stock?

No. ShelfTrue shows what is different, how much money is at stake and how to fix it, and you make the change in Shopify.

Why would Shopify and my warehouse disagree?

Common causes are a warehouse app that stopped updating Shopify, orders that never reached the warehouse, stock received or counted at the warehouse, and manual edits in Shopify. ShelfTrue shows which products are affected and how much money is at risk.

How often does it check?

Starter checks every hour, Growth every 30 minutes and Pro every 15 minutes. The Free plan runs a full check once a month.

Will it send false alarms?

We email only after the same difference shows up on two fresh reads (what your first check finds comes once, in one summary).

Doesn't my warehouse app already do this?

Your warehouse app moves stock and orders between Shopify and the warehouse. ShelfTrue checks the result: it compares both sides, product by product, and tells you when they disagree. Many stores use both.

Which warehouses work today?

Any warehouse or inventory software that gives you a stock report, as a CSV or Excel file. Upload it, or have it emailed to your store's own ShelfTrue address from senders you approve. Any CSV or Excel file works: use our template, or tell us once which columns are the product code and the quantity. We also try to read the usual Cin7 Core, Katana and Mintsoft exports as they are. Each file is used for 24 hours, so send a new one every day. Using a warehouse company? Pick it in the form and we'll tell you when you can connect it directly.

What if my stock is fine?

Then your first check says so, with the numbers. On paid plans, the morning summary keeps saying so in two or three lines, and you only get an alert when something needs you.

What do I need to get started?

A Shopify store based in the United States or Canada (except Quebec), and a stock report from your warehouse or inventory software. Setup takes a few minutes.

Is ShelfTrue available in my country?

For Shopify stores based in the United States and Canada (except Quebec). Prices are in US dollars, and your store's data is stored in the United States. Store somewhere else? Choose "Somewhere else" in the form below and we'll email you once, when ShelfTrue opens there.

Is ShelfTrue safe to install?

It asks Shopify for read access only (products, inventory, locations, orders and which location each order ships from) and nothing else. It never changes your orders or products, keeps no customer details, and you can delete your data in the app at any time. The details are on our Security and your data page.

Who makes ShelfTrue?

TechBridge, a small software business registered in San Diego, California. ShelfTrue is in private beta. Questions go to [email protected].

Get your free stock check.

ShelfTrue is in private beta for Shopify stores in the United States and Canada (except Quebec). From November we add a few stores at a time. Tell us your store and email, and we'll send you an install date. Your first check is free, and nothing is charged unless you approve a plan on Shopify's screen.

We only use this to send your invite and reply to you. No newsletter.