Terms of Service

Version 10 · the same text your store agrees to in the app

ShelfTrue Terms of Service · Version 10 · Effective for your store on the date someone at your store accepts them in the app

ShelfTrue is a product of TechBridge. These Terms are an agreement between you (the business that installs ShelfTrue on its Shopify store, "you") and TechBridge, a fictitious business name registered in San Diego County, California, USA (FBN 2023-9010232) ("we", "us"). By agreeing in the app (with the agree button, or by ticking "I agree" and continuing), the person who does so confirms they may accept these Terms for your business, and you accept them.

1. What ShelfTrue does, and does not do

1.1 ShelfTrue reads stock numbers from your Shopify store and from your warehouse (or from files you upload), compares them, and tells you about differences it finds.

1.2 ShelfTrue only reads, unless you turn on "Update Shopify". With it off (the default), ShelfTrue never changes anything in Shopify or in your warehouse. With it on, ShelfTrue changes only the stock quantities in your Shopify store, and only for the lines a member of your staff accepted and then confirmed in the app (for example with Update, Yes, update Shopify or Save to Shopify). It never changes stock in your warehouse, and never changes products, prices or orders anywhere.

1.3 ShelfTrue is an information tool. It does not manage your inventory and does not replace your own checks, your warehouse's records or your inventory processes.

1.4 You make every decision about your stock and your store.

1.5 Updating Shopify (optional). (a) You turn it on in Settings, and Shopify asks you to allow ShelfTrue to change stock quantities. You can turn it off at any time; it is off until you turn it on. (b) ShelfTrue suggests a number for some lines. A suggestion is a calculation from the numbers shown and their read times (§2), not advice. Nothing is sent until a member of your staff accepts a line and confirms the update. (c) You alone decide, and you alone are responsible for, every number you confirm and everything that follows from it, including stopped sales, overselling, cancelled or refunded orders and complaints from your customers. Check your warehouse count before you confirm. If a warehouse number is wrong (for example an old stock report), a confirmed update can stop sales of a product you have, or allow sales of a product you don't. (d) When you confirm an update (for example with Update, Yes, update Shopify or Save to Shopify), ShelfTrue reads Shopify again and sends a line only if Shopify still shows the number you saw. A line whose number changed in the meantime is not sent, and ShelfTrue tells you. (e) You can undo an update for 24 hours, for the lines Shopify still shows as we set them. (f) We keep a record of each line sent (who confirmed it by Shopify staff id, when, the product, the location, the number before and after, what we suggested and what was chosen). We use it to show you what happened and to answer questions about an update, and keep it as part of your dispute evidence for up to 15 months (Privacy Policy). (g) Beta and your risk. Updating Shopify is a beta feature (§14.2). You use it at your own risk. You may use the fix file (§2.3) or change numbers in Shopify yourself instead. (h) Your only remedy. If you think an update was wrong, your only remedy, except as §12.4 says, is to undo it (§1.5(e)), change the number in Shopify, or turn Updating Shopify off, and tell us at [email protected]. (i) Who confirms. ShelfTrue sends each line with the Shopify account of the person who confirms it, so Shopify checks that person's own permission to change inventory. You decide in Shopify who has that permission, including a collaborator account (for example an agency) you give it to; an update confirmed by anyone you gave that permission counts as yours (§1.5(c)). In these Terms, "a member of your staff" who confirms an update includes anyone you gave that permission. Anyone Shopify does not let change inventory cannot confirm an update. (j) Our commitment. We send only lines a member of your staff confirmed, with the number they confirmed, and only if Shopify still shows the number they saw. If a number we sent differs from what was confirmed, tell us: we will help you put it back and look into why. This does not change §12.

1.6 ShelfTrue is an extra check next to Shopify and your warehouse; it does not replace looking at them. It is not real time: it checks on your plan's schedule and alerts after a difference shows on two reads. It checks only products linked to your warehouse, at locations connected within your plan. It may miss a difference (§6.2).

2. Numbers are a snapshot

2.1 Every number ShelfTrue shows is a snapshot: what Shopify and your warehouse reported at the read times shown next to it. Stock keeps moving after those times (orders, returns, receiving, counts), so the real numbers can already be different when you look.

2.2 Suggested numbers (for example "Lower Shopify by 3") are a calculation from that snapshot. Check the current numbers in Shopify and with your warehouse before you change anything.

2.3 The fix file is a CSV in Shopify's own import format, built from the numbers read when you download it. ShelfTrue never imports it; if you import it into Shopify, you do so yourself and you are responsible for checking it first.

2.4 Estimates. Money at risk, "kept from going wrong", "losing about $X a day" and similar amounts are estimates from the snapshot and your prices (or costs, if you choose). "Up to" or "about" means an estimate, not a promised or likely amount.

2.5 We do not check the source numbers. We show what Shopify, your warehouse and your files report. We have no duty to check that those numbers are correct or complete, and we are not responsible for errors in them.

3. Emails to your warehouse, reports and evidence files

3.1 Draft emails to your warehouse, evidence files (CSV), reports and records are a drafting aid only. ShelfTrue never contacts your warehouse, and never sends, tracks or follows up anything for you.

3.2 We do not promise that a warehouse will agree, credit or pay you. Reports and records show what we read from Shopify and your warehouse; they are not an audit and nothing in ShelfTrue is legal or accounting advice.

3.3 You are responsible for your warehouse contract, its rules and deadlines, and for checking everything you send.

4. AI-written text

Some explanations are written by AI from the facts shown next to them. AI text can be wrong. Always rely on the numbers, not on the explanation. AI may also draft emails to your warehouse and answers to your support questions. Read and change a draft before you send it. A person at ShelfTrue reads and sends every drafted support answer; the only automatic email is a fixed note saying we got your message, not written by AI.

5. Emails

Emails can be delayed, filtered as spam or not delivered. By design we do not email every difference: for example not during your quiet hours, not for differences you snoozed or chose to ignore under an amount, and not for differences marked "Might be timing". The app is the place to see the current state.

6. No guarantee

6.1 ShelfTrue depends on data from Shopify, your warehouse and other third parties. That data can be late, incomplete or wrong, and those services can be unavailable.

6.2 We do not guarantee that ShelfTrue finds every difference, that every alert is correct, that checks run at every scheduled time, or that the service is uninterrupted.

6.3 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT.

6.4 If you are not satisfied with ShelfTrue or any part of it, your only remedy is to stop using it: change to the Free plan or uninstall. This does not limit §12.4.

7. Your responsibilities

7.1 Check stock with your warehouse before you change stock numbers or make business decisions.

7.2 Keep what you tell us accurate (warehouse connection, product links, safety stock, prices or costs).

7.3 Use ShelfTrue only for stores you are allowed to manage, and in line with Shopify's and your warehouse's terms.

7.4 You alone are responsible for the results of using ShelfTrue, and for every decision you make and conclusion you draw from what it shows (alerts, suggestions, emails, reports and files).

8. Acceptable use and our rights

8.1 You will not: try to get into other stores' data or our systems; copy, resell or rent ShelfTrue; reverse-engineer it except where the law allows; overload it on purpose; upload files with malware or with other people's personal data; or use it for anything unlawful. We may suspend access that breaks this section.

8.2 ShelfTrue (its software, design and text) belongs to TechBridge. While these Terms apply, you may use it for the Shopify stores you manage. We keep all other rights.

9. Feedback

If you send us ideas or feedback, we may use them to improve ShelfTrue without owing you anything. We will not name you or your store publicly without your written OK.

10. Plans, billing and cancellation

10.1 Paid plans are billed by Shopify on your Shopify invoice. Every charge needs your approval on Shopify's screen.

10.2 A paid plan renews automatically every 30 days until you cancel. You can cancel any time by changing to the Free plan in the app or by uninstalling ShelfTrue. Fees already charged are not refunded, except where the law requires it or we decide to.

10.3 Your plan is chosen by your average paid orders per month over the last 3 months, so one busy month does not move you up. If your average grows past your plan, we ask you first; we never change your plan by ourselves.

10.4 Founding offer (while places are left): 30% off your plan's price for your first 12 monthly charges, and we do not raise your plan's price for 24 months from your first paid charge with this offer. It applies only while you stay on a paid plan without a break: it continues if you change to another paid plan (the remaining discounted charges and the same end date carry over), and it ends for good if you cancel, move to Free or uninstall. Limited to 18 stores, one place per store, and only for stores that approve the offer charge in Shopify by March 31, 2027, 11:59 PM Pacific time. A place counts as used once your first paid 30-day period has passed; if you cancel before then, the place is given back. After the 24 months, a new price applies only as §10.8 says.

10.5 Design partner (up to 8 stores we invite, separate from the 18 places in §10.4): 90 days free in all (free trial days your store already had come off the 90), then the same offer as §10.4: 30% off your first 12 monthly charges and no price rise for 24 months, on the same continuity rules. For a design partner, the 24 months and the 12 discounted charges start with the first paid charge after the free days.

10.6 Black Friday beta offer: a store on our beta list that installs ShelfTrue by November 20, 2026 (Pacific time) gets the Growth plan free until December 1, 2026, 11:59 PM Pacific time, with no charge and no card. After that the store moves to its own plan (usually Free) by itself; nothing is deleted, and no plan is charged unless you approve it in Shopify. One per store. For a design partner, these free days count inside the 90 free days of §10.5.

"Our beta list" means stores whose Shopify address was sent to us through the beta form on shelftrue.com before they install. The offer is not for a store that is already on a paid plan, and we set it in the app after you install; if you don't see it within 2 business days, email [email protected].

10.7 Free trial. A new store may get a free trial of a paid plan, shown in the app with its end date. There is no charge and no card. When it ends, your store moves to its own plan (usually Free) by itself; nothing is deleted and nothing is charged unless you approve a plan in Shopify. One free trial per store, also after reinstalling; to keep to that, we keep a scrambled form of your store's address after your data is deleted (see the Privacy Policy).

10.8 Price changes. We may change our prices. We tell you at least 30 days before. A new price applies to you only after you approve it on Shopify's screen; if you don't approve it, your paid plan ends at the end of the period you already paid for and your store moves to Free. Prices we promised not to raise (§10.4–10.5) are not raised before their date.

10.9 Taxes and currency. Prices are in US dollars and do not include taxes. Any tax is shown on your Shopify invoice.

10.10 Support. Answer times we show (for example "within 1 business day" on Pro) count business days in Pacific time and are targets, not guarantees. Missing one does not give a refund or credit.

10.11 Fair use. Every plan includes up to 50,000 linked products (each product counts once, whatever its variants; only products with a link you confirmed). If your store has more, we keep checking and the app asks you to talk to us so we can agree on what fits. We never stop checks because of it, and we never charge more for it unless you approve a new plan or charge in Shopify.

11. Data

11.1 How we handle data is in our Privacy Policy. You can download or delete your data in the app (Data and privacy).

11.2 Your data is yours. You let us read, keep and use your store's data only to run ShelfTrue for you, as the Privacy Policy says.

11.3 Anonymous statistics. We may use counts that cannot identify you, your store, your staff or your customers (for example how often alerts turn out to be right) to run and improve ShelfTrue.

11.4 Confidentiality. We keep your store's data confidential. We do not show it to other stores or anyone else, except the companies that help us run ShelfTrue (Privacy Policy), or where the law requires it.

11.5 Processing for you. Where the law treats you as the controller of personal data in your store's data (for example your staff's email addresses or order numbers), we process it only on your documented instructions, which are these Terms and your settings in the app. We keep it confidential, protect it as the Privacy Policy says, use only the kinds of companies listed there (we tell you in the app or by email before we add a new one, and you may object by uninstalling), help you answer requests from people about their data, tell you without undue delay after we learn of a breach of it, delete it as the Privacy Policy says, and give you the information you reasonably need to show you follow the law. Data is kept in the United States.

12. Limitation of liability

12.1 TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST SALES, OVERSELLING, STOPPED SALES, ANY CHANGE TO YOUR SHOPIFY STOCK QUANTITIES THAT MATCHES WHAT YOU CONFIRMED, CANCELLED OR REFUNDED ORDERS, CHARGEBACKS, MARKETPLACE PENALTIES, INVENTORY WRITE-OFFS, UNPAID OR LATE WAREHOUSE CLAIMS, OR LOSS OF GOODWILL, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. If ShelfTrue sends Shopify a stock quantity that differs from what a member of your staff confirmed (§1.5(j)), this §12.1 does not exclude your loss caused by that difference; that loss is limited by §12.2.

12.2 OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO SHELFTRUE, TOGETHER, IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID US FOR SHELFTRUE IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE FIRST CLAIM, AND (B) US$49.

12.3 These limits are an essential part of the price. Where a law does not allow a limit, it applies to the maximum extent allowed.

12.4 Nothing in these Terms limits or excludes liability for fraud, willful misconduct or gross negligence, or any liability that the law does not allow to be limited or excluded. The remedies in §1.5(h) and §6.4 do not take away a claim that we broke these Terms; such a claim is limited by §12.1 and §12.2.

13. Indemnity

You will defend and indemnify us against third-party claims arising from your store, your products, your inventory decisions, every update you confirmed in ShelfTrue and its effect on your customers or marketplaces, files you import into Shopify or elsewhere (including the fix file), claims or messages you send to your warehouse or others, or your breach of these Terms, except to the extent the claim is caused by our breach of these Terms or our willful misconduct.

14. Third-party services and beta features

14.1 Shopify, your warehouse, email providers and AI providers are not controlled by us. Their outages, changes or data errors are not our responsibility. Shopify may suspend or end our access at any time; ShelfTrue may then stop working for you without notice.

14.2 Features marked beta, or offered free during testing, come without any commitment and may change or stop at any time. Updating Shopify is a beta feature until we tell you otherwise in the app.

15. Changes and ending

15.1 We may update these Terms. A small change (for example a typo or a clearer sentence) applies when we publish it.

15.2 A material change applies to your store only after someone at your store accepts it in the app. The app asks for that before it can be used again. If you do not accept, you can still download or delete your data (Data and privacy) and uninstall.

15.3 We may suspend or end the service for a breach of these Terms or for non-payment. You may stop at any time.

15.4 We may transfer these Terms to a business that takes over ShelfTrue (for example, a company we form to run it). We will tell you if that happens.

15.5 We may stop offering ShelfTrue with at least 30 days' notice in the app or by email; we refund the part of any fee already charged for days after that date.

15.6 When these Terms end, your data is deleted as the Privacy Policy says. Download what you need first (Data and privacy).

16. Disputes

16.1 Contact us first. Before starting any claim, email [email protected] with what went wrong and what you want. We both try in good faith to solve it within 30 days.

16.2 The laws of the State of California govern these Terms, without regard to its conflict-of-law rules. Disputes go to the state or federal courts in San Diego County, California, and each of us agrees to their jurisdiction; either of us may use small-claims court where the claim qualifies. There is no arbitration agreement and no jury waiver.

16.3 A claim must be started within 6 months after the facts behind it happened, unless the law requires a longer period.

17. General

17.1 Entire agreement: these Terms, the Privacy Policy, the plan you approve in Shopify, and any written offer we send you (for example a design partner or beta email) are the whole agreement about ShelfTrue. If they conflict, these Terms win unless the written offer names the section it changes.

17.2 Severability: if a part of these Terms cannot be enforced, the rest still applies.

17.3 No waiver: not enforcing a part of these Terms once does not give up the right to enforce it later.

17.4 Force majeure: we are not responsible for delays or failures caused by events outside our reasonable control (for example outages of Shopify, warehouses, hosting or the internet, natural disasters, or government action).

17.5 Survival: §§ 2–4, 6, 9, 11.4 and 12–17 continue after these Terms end.

17.6 Notices: we send notices in the app or to the email addresses you gave us in ShelfTrue; you send notices to [email protected].

17.7 Who may use ShelfTrue: ShelfTrue is offered to Shopify stores based in the United States or Canada (except Quebec). It is for businesses, not for personal or household use. The person who accepts must be at least 18. You may not use ShelfTrue if you are in, or controlled by, a country or person under U.S. sanctions.

18. Contact

TechBridge · San Diego, California, USA · [email protected]